Rachel Shanks works in the cafeteria at Memorial Hospital.
Shanks typically operates the hearth and rye station where she serves sandwiches and a friendly start to a dining experience.
Those who nominated her describe Shanks as a beacon of positivity whose greetings and personalized interactions brighten their days and foster a sense of belonging.
Shanks takes the time to learn dietary restrictions, offers thoughtful food recommendations and maintains the highest standards of hygiene, ensuring that every meal is both enjoyable and safe. Her work may take place behind the cafeteria counter, but the influence of her nurturing heart and nourishing soul resonates throughout the hospital.